Heathrow live: Updates as British Airways IT failures cause huge delays with passengers waiting on planes for ‘almost 2 hours’

A number of passengers at Heathrow Airport have reported huge delays after a British Airways IT failure.

Passengers took to social media to vent their frustrations after the British Airways IT systems experienced a “technical issue”, grounding some flights.

Some passengers have said they were on a plane ready to take off when an IT system blackout took place and the flight plans “disappeared”.

One passenger tweeted: “Good to see @British_Airways on top of their IT systems again… Currently sat on plane @BELFASTCITY_AIR with no idea of departure. All flight plans ‘disappeared’ according to the pilot, and no BA planes in or out of @HeathrowAirport.”

Another customer said they had been sitting on a plane for almost two hours. They tweeted: “@British_Airways IT issues much? I have been sitting on the plane @HeathrowAirport for almost 2 hours with no end in sight (BA287). Have you tried switching your computer off, then on? We’re getting hangry.”

British Airways confirmed the issue had been resolved shortly before 5pm following a “technical issue” at Heathrow Terminal 5. Flights will now be resumed after they were grounded this afternoon.

This comes after IT system failures led to thousands of British Airways flights being delayed and cancelled in late February.

This is breaking news and we’ll bring more updates in the blog below as we get them.

Are you at Heathrow? Get in touch to share your experience by emailing [email protected]


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