ISS takes £15.5m-a-year deal with North London Mental Health NHS Partnership

ISS takes £15.5m-a-year deal with North London Mental Health NHS Partnership

ISS has secured a new seven-year contract with the North London Mental Health NHS Partnership (NLMHP) to supply services including cleaning, retail and service user catering, and security.

The NHS partnership was formed in 2022 by a merger of two trusts – Camden and Islington NHS Foundation Trust and Barnet, Enfield and Haringey Mental Health NHS Trust. The new partnership provides mental health services across Barnet, Camden, Enfield, Haringey and Islington.

Starting this week (1 July), the seven-year contract, which includes an option to extend for a further three years, is valued at around £15.5 million a year. Around 400 ISS employees will deliver services across six main in-patient sites and 60 community hubs. The contract also includes a detailed revitalisation programme to ensure a seamless transition to the new partnership model while maintaining high service levels.

ISS has also invested £75,000 in a mental health training package for staff working on the contract, developed in partnership with Maudsley Learning and leading mental health charity Mind. This will enable an approach to service delivery that takes service users’ needs into account, and includes modules about working and wellbeing in mental health, as well as training for non-clinical staff managing challenging situations in clinical settings.

In addition to the core integrated facility services, other aspects of the contract include:

  • A new food service with enhanced quality, continuity, and flexibility, supporting the long-term nature of some service users.
  • Joint investment with the partnership trusts in new equipment and technology to drive performance, sustainable working, productivity, and a transparent, data-led partnership approach.
  • ISS investments in retail and vending spaces to support the wellbeing of staff, service users and visitors on-site.
  • Focus on social value, engaging with community groups and local SMEs and charities to further break down the stigma of mental health and enable employment opportunities for a wider demographic.
  • As part of the new catering service, ISS will work with coffee supplier Change Please – a London-based charity that gives 100% of its profits to combat homelessness.

Donna Brown, managing director for Healthcare at ISS UK & Ireland, said: “I am delighted that the NLMHP has chosen to partner with ISS in this new contract, which recognises our shared commitment to their strategic aims through collaboration, partnership and transparency in our delivery model.”

Samanthi Gibbens, chief financial and investment officer for the North London Mental Health Partnership, said: “We’re looking forward to working with ISS across our five boroughs so that we can provide a consistently high service at all our sites. ”

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