Clapham Common Tube evacuation: Better training needed – RAIB

Clapham Common Tube evacuation: Better training needed – RAIB

Andrew Hall, the RAIB’s chief inspector of rail accidents, said: “Out-of-course events can rapidly escalate into emergencies if not responded to promptly and effectively.

“During this incident staff didn’t fully appreciate the emerging safety risk when passengers’ behaviour began to escalate as they became increasingly anxious.

“When passengers did not receive suitable information about the nature of the incident and the actions they should take, nor see action they would have expected to be taken, they turned to desperate measures to self-evacuate.

“RAIB investigated a similar incident at Holland Park in 2013… However, it was subsequently removed from the training syllabus and since then knowledge of the lessons learnt may well have begun to fade.”

Nick Dent, London Underground’s director of customer operations, said: “I would like to apologise again for the distress this incident caused to customers at Clapham Common and would like to reassure Londoners that we are continuing to do all we can to ensure the safety of everyone on the Tube.

“We welcome any opportunities to learn lessons from incidents on our network and, following our own investigation last year, we are already making good progress on the recommendations from the RAIB.”

https://www.bbc.co.uk/news/uk-england-london-68976387

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