OnTheMarket has earned another feather in its cap winning the gold award for ‘Best B2B Customer Experience’ at the 2022 UK Customer Experience Awards.
The portal beat a collection of other leading brands in the same category, with parcel carrier firm Yodel taking second at a ceremony held in London’s Wembley Stadium.
OnTheMarket received the prize on the back of chief executive Jason Tebb’s recent ‘Listening Tour’ campaign of Town Hall sessions. Organisers of the CXAs also recognised significantly elevated engagement with the portal’s agents throughout the past year.
The Town Hall series has been running since February 2021, with the aim of giving agents a stronger voice in how OnTheMarket supports its agents and evolves its offering.
Direct feedback from these sessions has led to the development of a number of partnerships and tools such as the portal’s lettings automated valuation system following calls for assistance in generating landlord enquiries.
Tebb comments: “I couldn’t be happier that we’ve won a national award for our Listening Tour. My Town Halls are one of the best parts of my job and it’s an honour to meet with our customers and hear what they have to say.
“To date, we’ve had over fifty events, meeting thousands of agents and it’s been truly inspiring watching this movement of agents build.
“I would encourage any OnTheMarket agent who hasn’t been to a Town Hall yet to come along and have their say. We very much appreciate all the agents who have dedicated their time to give valuable feedback at these events.”
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