Travellers who were meant to arrive at Gatwick Airport have slammed Ryanair after they were left hungry and thirsty during a seven-hour diversion. The passengers were meant to be touching down in London but their flight from Cork Airport at 11.05am on Friday (January 18) was diverted to Edinburgh.
Due to Storm Eunice, the passengers ended up 583km off course. During the continued delays on the flight, passengers became frustrated that they were still being charged for essential water and food.
The plane touched down in Edinburgh at 2.03pm, at which point passengers were told they could leave and find their own transport to London or stay onboard and wait to see when it could take off again.
Jenny Lynch was one of many who spent three hours sitting on the jet in Edinburgh Airport waiting for it to take off again. Jenny told CorkBeo how people were getting nauseous due to the turbulence and slammed the airline for charging people for water while they were stuck. The travellers were charged the equivalent of £2.50 for each bottle of water.
READ MORE: Storm Eunice: When the next storm will arrive and what it will be called
The plane eventually made it to Gatwick seven hours late at 6.15pm.
Speaking from London, Jenny said: “They gave us two options when we landed in Edinburgh, they said that we could get off the plane and find our own transport out of our own pockets, or stay on the plane and wait.
“About nine people got off the plane. We landed in Scotland at 2pm and left at about 5pm. We were just sitting there for three hours, they wouldn’t let us off. They had the front door open for air but they were still charging people for water and food. Eight hours is a long time to be sat there, but when you’re a child it’s really really long.”
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Following the journey, the airline emailed passengers claiming they “made all reasonable efforts to prevent and reduce the flight delay, and understand the inconvenience it may have caused.” It also said: “We sincerely apologise that your flight FR9852 from Cork to London was diverted to Edinburgh on 18-02-2022.
“We are committed to providing on-time services for all passengers, but exceptionally there are situations outside of our control that affect our flight operations. Passengers’ well-being is important to us and we try our best to minimise the inconvenience of flight disruptions while complying with EU Regulation 261/2004. We again apologise for the delay of your flight.”
In a statement to the media, it added that the situation was “entirely beyond [its] control”.
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