Passenger slams Ryanair for charging for food and water after flight diverts to wrong country

Ryanair has been slammed by its own customers after it diverted their flight to another country and then charged them for food and water.

The passengers had been flying from Cork Airport, in the Republic of Ireland, to Gatwick Airport but their flight was disrupted by Storm Eunice and the pilot was forced to fly all the way to Scotland instead.

The flight originally left Cork Airport at 11.05am on Friday (January 18) but they ended up flying 583km to Edinburgh, where they landed at 2.03pm, according to CorkBeo.

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Jenny Lynch, one of the passengers on the flight, was left sitting on the plane for three hours while it waited at Edinburgh Airport.

According to Jenny, when the plane touched down in Scotland passengers were told they could leave and find their own way to London or stay onboard and wait to see when it could take off again.

She said: “They gave us two options when we landed in Edinburgh, they said that we could get off the plane and find our own transport out of our own pockets, or stay on the plane and wait.

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“About nine people got off the plane. We landed in Scotland at 2pm and left at about 5pm. We were just sitting there for three hours, they wouldn’t let us off.

“They had the front door open for air but they were still charging people for water and food.”

The flight took off again a 4.55pm and finally arrived at Gatwick at 6.15pm. It meant passengers had been on the plane for over seven hours.

They flying combined with the bad weather also led to some passengers getting ill on the plane.

Jenny added: “When it had tried to land in London earlier people were getting sick, they ran out of sick bags and even then people needed water and they were charging for it.

“When it diverted nobody knew what was going on. They just said they were trying to sort something and once they finally said we were going to Edinburgh people were like ‘can we just go back to Cork?’ There was no real plan.

“From embarking in Cork to finally getting off in London we spent eight hours on the plane. I had my four-year-old son with me and there were a lot of other kids on board too.”

Ryanair emailed customers claiming it had “made all reasonable efforts to prevent and reduce the flight delay, and understand the inconvenience it may have caused”.

It added: “We sincerely apologise that your flight FR9852 from Cork to London was diverted to Edinburgh on 18-02-2022.

“We are committed to providing on time services for all passengers, but exceptionally there are situations outside of our control that affect our flight operations.

“Passengers’ well-being is important to us and we try our best to minimise the inconvenience of flight disruptions while complying with EU Regulation 261/2004.

“We again apologise for the delay of your flight.”

In a statement, Ryanair said the situation was “entirely beyond [its] control”.

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