Talktalk and Shell receive most broadband complaints – Ofcom
Customers complained nearly twice as much about their broadband from TalkTalk and Shell Energy, new figures show.
Communications regulator Ofcom said that it had been sent 17 complaints for every 100,000 customers that the providers served between July and September last year.
The average across all broadband suppliers is 10 complaints.
TalkTalk was also named the landline provider with the most complaints.
EE did the best, with four complaints per 100,000 broadband customers, while Sky had five complaints per 100,000.
iD Mobile had four complaints per 100,000, double the industry average and making it the most complained-about mobile operator, followed by Vodafone and Virgin Mobile which had three complaints per 100,000.
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