Trains are responsible for getting us to work, to our homes and taking us on days out which means that when they aren’t running on time, it can be extremely annoying.
Thankfully, over the past 12 months, Greater Anglia has seen record-breaking punctuality across all of its routes, with an average punctuality of 94.81%.
The company runs services covering London Liverpool Street, Essex, Suffolk, Norfolk, Hertfordshire and here in Cambridgeshire.
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The services range from busy city routes such as London Liverpool Street to Norwich, Cambridge North and Southend Victoria services to more rural lines such as Ipswich to Lowestoft or Norwich to Great Yarmouth.
The Cambridgeshire route from Norwich to Cambridge/Stansted Airport was one of their most punctual routes in 2021, with 95.48% punctuality.
The most punctual route of 2021 was Norwich to Great Yarmouth with 98.35% punctuality.
Ipswich to Cambridge and Peterborough also did well, achieving 93.77% punctuality.
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The London Liverpool Street to Cambridge and Ely along with Stratford to Bishop’s Stortford services had 93.35 per cent punctuality while London Liverpool Street to Stansted Airport came in at 92.02 per cent, making them the least punctual of all their routes.
Overall, punctuality on the West Anglia routes – Cambridge/Bishops Stortford/Hertford East to London Liverpool Street was 94.01 per cent.
Jay Thompson, Greater Anglia’s train service delivery director, said: “These fantastic punctuality results are a reflection of the huge amount of hard work that has been put in from all at Greater Anglia, alongside our colleagues from Network Rail, to keep performance high.
“We are continually refining our processes and thinking about how we can reduce delay to our customers, never resting on our laurels to ensure that our trains are always as on time as possible.”
2021 also saw new five-carriage commuter trains introduced which come with faster WiFi, air conditioning, underfloor heating and a wheelchair area and accessible toilets on every train.
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