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Gatwick Airport: Christmas ‘ruined’ for passengers on flight delayed by 48 hours flying to London

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A British Airways flight from Costa Rica to London was delayed by more than 48 hours, “ruining Christmas” for the passengers on board.

Passengers on the BA flight BA2236 from San Jose, Costa Rica to London Gatwick say they waited more than 48 hours for their flight to finally take off.

Passengers took to social media to complain about the extreme delay and claim there was a lack of information from the airline.

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The first posts appeared on social media on Christmas Day, when passengers claimed they couldn’t reach customer service phone lines for an explanation for the delay.

One passenger tagged BA in their post: “Hello. Are any of your customer service phone lines working? Now delayed for ANOTHER 24 hours and no one to talk to. #BA2236”

BA responded: “Hey Darrin, we’re sorry your flight has a further delay. We don’t underestimate how frustrating this must be for you. When we have an update on your new departure time you will be contacted. Natalie M”

Another passenger complained: “No info provided for any of the numerous delays so far. When’s our flight leaving for the uk? What time do we need to be there? Do we need to re-book Covid tests? Can we please have more than 1 rasher of bacon for breakfast?”

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Other passengers claimed they were told the flight couldn’t leave its previous destination, Jamaica, due to the crew “expiring” and not being allowed to fly due to to many hours worked.

One wrote: “We were told that the plane due to take us couldn’t depart Jamaica due to the crew ‘expiring’ and not being allowed to fly by the authorities as they’d worked too many hours. BA should have planned for this, it’s simple staffing.”

Some passengers said the service was “absolutely off-putting” and called for extra compensation.

One woman asked if they could “at least expect some free champagne if the flight actually leaves today”.

In the early hours of Boxing Day (December 26) the flight finally left Costa Rica.

The flight time is around 11 hours with passengers scheduled to arrive at 12.10pm on December 26 and still having to go through security and get to their homes.

BA expressed their “heartfelt apology” to the customers on the flight and blamed the extensive delay on the plane not being cleared as safe to fly.

A spokesperson said: “We would like to send a heartfelt apology to the customers on this flight, who have had their Christmas plans ruined.

“We will never fly an aircraft unless we feel it is completely safe to do so, and on this occasion, our engineers were unable to clear it to fly.

“Since then, our teams have been working behind the scenes to do all they can to ensure an aircraft is ready at the earliest opportunity to bring customers to London.

“We appreciate the patience and the understanding of our customers and our engineers and crew colleagues who have also done all they can to assist.”

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https://www.mylondon.news/news/south-london-news/gatwick-airport-christmas-ruined-passengers-22575471