The worst-rated London Underground station on Google just might surprise you

The 272 London Underground stations are all available to be rated by Google users across the world.

Understandably, the busier stations have a higher number of reviews and the quieter ones have fewer.

No Tube station scores a perfect 5.0 rating, but the newest Tube station, Battersea Power Station Station, gets an impressive 4.9 with users seemingly enamoured by its spacious, modern design and the new connections it offers to the area.

Whilst no station got the ultimate lowest 1.0 rating (you cannot give a location ‘zero’), the worst on the whole network is a relatively unimportant station out in the Zone 3 suburbs of West London.

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As well as narrow platforms, the station has a narrow entrance/exit meaning the station can quickly get overcrowded

With a rating less than half that of Battersea Power Station Station, Gunnersbury Station gets a lowly 2.4.

The station is served by the London Underground District line as well as the London Overground, although the latter scores a higher 3.7.

Most of the 25 reviews criticise the station environment or its crowding strategy which makes passengers queue to leave the station.

The station is also exit-only when matches are being played at Brentford Community Stadium which is the home ground to Brentford FC and London Irish RFC.

Reviewers have been scathing, leaving comments such as: “The worst station imaginable – at rush hour they can’t control the amount of people so they hold everyone before the one barrier. Their system is so illogical and extremely dangerous.”

“The overall vibe is ‘a bit rapey’,” said one person.

Another added: “Station is not fit for purpose. In fact, at rush hour it is positively dangerous. Stairwell is too small, very few people keep to the left, staff are lazy and unhelpful and signage is often not working. It is also the UGLIEST station on the network.”

3 centralline

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One reviewer wrote: “Agreed with all negative comments above. A second entrance from Wellesley Road would be great. Only positive is the staff are clearly trying to do their best with what is a severely sub-par situation.”

The two platforms share one platform face meaning when two trains arrive at once, many people all head for the exit at the same time which can make it uncomfortable. The same can occur if there is a gap in trains and two platforms worth of passengers have to wait in the same area.

One saving grace is that the area has several alternative routes, being a short walk from Kew Bridge and Chiswick Park stations.

In 2016, a technical fault meant the dot matrix screens at the station were showing a next train waiting times of over 21 and a half hours.

The highest and lowest rated stations on each London Underground line (as of December 2021)

Line Lowest rated Highest rated
Bakerloo Queen’s Park (3.3) Piccadilly Circus (4.5)
Central Grange Hill (3.2) Theydon Bois (4.6)
Circle Moorgate (3.7) Baker Street/ King’s Cross St Pancras /Tower Hill/Blackfriars/Westminster/St James’s Park/Sloane Square (4.4)
District Gunnersbury (2.4) Kew Gardens (4.5)
Hammersmith & City Bromley-by-Bow/Plaistow/East Ham (3.6) Baker Street/King’s Cross St Pancras (4.4)
Jubilee Neasden (3.5) Canary Wharf (4.6)
Metropolitan Moor Park (2.8) Rickmansworth/Pinner (4.5)
Northern Burnt Oak (3.3) Battersea Power Station (4.9)
Piccadilly South Harrow (3.2) Piccadilly Circus (4.5)
Victoria Tottenham Hale (3.3) Kings Cross St Pancras (4.4)
Waterloo & City Bank (3.8) Waterloo (4.2)

For stations that have Underground and other services, only the Underground rating has been used.

What would your highest/lowest rated London Underground stations be? Tell us in the comments below!

You can read all of MyLondon’s Tube-related news stories, features and trivia pieces on our dedicated page here.

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