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London property: Tenants ‘living in cockroach-ridden squalor’ feel ‘sick’ as housing boss on £411k gets £51k bonus

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The CEO of a controversial housing association where tenants living in squalid conditions are put up in hotels for months has earned an annual bonus of more than £50,000.

Clare Miller, who is in charge of Clarion Housing Group, received an annual bonus of £51,506 in 2020 to 2021, Inside Housing reports.

In the same year, Miller also had a basic salary of £411,749 – a dramatic increase from her £343,375 salary and £38,964 annual bonus from the previous financial year.

READ MORE: Boss of South London ‘slum’ estate earning £343k a year as residents live in homes ‘not fit for animals’

Clarion resident Janet Amedline in her kitchen on Eastfields Estate

The annual review led by Inside Housing was revealed earlier this week, just days after Ms Miller appeared on BBC Radio 4 to answer questions from concerned tenants.

Miller is now the third highest-paid CEO in the country.

For some South London Clarion tenants who worry they’ll be spending Christmas in a hotel room, Ms Miller’s salary figures are the latest to join a long list of problems they are battling with their housing association.

Louise Plunkett has complained to Clarion Housing for almost a decade

Louise Plunkett has complained to Clarion Housing for almost a decade

Mitcham residents, Louise Plunkett, 34, and Dawn Page, 50, have been living in hotels since the summer after they complaining of poor housing conditions inside their properties for years.

Louise was moved into a hotel last July after she was rushed to hospital with breathing problems while living among damp, mould, and vermin that had infested her entire property, forcing her to sleep on her sofa for nine months.

She branded Ms Miller’s financial earnings “disgusting”.

Louise added: ” I was so shocked – this is off the back of this woman coming on BBC Radio 4 last week. Suddenly she cares about her tenants, but what is she doing?

“I’m at a loss, after the year of bringing this woman’s poor behaviour to light, if people didn’t know about Clarion last year, they do now – and yet still getting this bonus, I’d like to know what for.”

Dawn and her daughter, 11, were eventually moved into a hotel in August after complaining of an ongoing sewage leak for weeks.

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The leak, which was coming from the upstairs property, had infested kitchen worktops and cupboards, as well as finding their way into the bathroom.

Despite being cleared of a standards breach by the Regulator of Social Housing (RSH) earlier this year, Dawn believes Clarion, the largest housing association in the UK and Europe, no longer serves its purpose as a not-for-profit organisation.

Dawn and her 11-year-old daughter have been living in a hotel for over three months

Dawn and her 11-year-old daughter have been living in a hotel for over three months

Dawn explained: “That woman’s sitting there with how much?

“How, when the properties are going down?

“The properties aren’t going up.

“Or is it so many properties are being built by Clarion that shouldn’t even be built so it looks like they do a good job but then a year later they all crumble.

“Where’s this money coming from if they’re a non-profitable charity?

“Where does her salary come from? How does her salary get paid?”

Dawn had been complaining for a month before she was eventually moved into a hotel with her daughter

Dawn had been complaining for a month before she was eventually moved into a hotel with her daughter

Last June, Clarion admitted they had not given Eastfields Estate residents in Mitcham “the service they deserve” – following a MyLondon and ITV News investigation uncovering the shocking conditions tenants had been subjected to.

However, several Eastfields residents, including 23-year-old student Kwajo Tweneboa said the Mitcham estate is not an “isolated incident”.

Kwajo was one of the first tenants to share the disrepair in his Clarion on social media.

He told The Voice he felt “physically sick” after hearing of Ms Miller’s bonus.

Kwajo has been a leading voice for a lot of the Clarion residents

Kwajo has been a leading voice for a lot of the Clarion residents

He said: “I’m feeling physically sick that a CEO that manages an organisation that’s repeatedly been exposed for putting tenants lives at risk by forcing them to live in inhumane conditions on Eastfields and nationally has been awarded a £51,000 bonus.

“Tonight there will be residents going to bed with faeces running down their walls, broken ceilings, electrical leaks, mice, rats and cockroach infestations, whilst the CEO goes to sleep with an extra £51,000 bonus.”

Kwajo previously launched a petition calling for Ms Miller to resign from her role as head of Clarion.

It has gained more than 1,700 signatures so far out of a 2,500 target.

Ms Miller will join individuals from across the housing sector to judge this year’s UK Housing Awards, which takes place in Greenwich on Thursday (November 23).

Clarion Futures, Clarion’s charitable foundation, has been shortlisted for this year’s Resident Employment and Training award.

Several campaign groups have joined together to protest against the awards on Thursday, which will mark its 25th year.

Clarion declined to comment.

Have you been impacted by poor housing in your borough? Contact Ruby at [email protected]

For more news from across the capital, head to our MyLondon homepage.

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https://www.mylondon.news/news/south-london-news/london-property-tenants-living-cockroach-22248610