A bride-to-be was horrified after discovering a playsuit she ordered from ASOS arrived with a ‘disgusting’ bloodstain.
The woman, 26, who wishes to remain anonymous, was left in disbelief when she spotted what is believed to be menstrual blood on the crotch of an embellished white playsuit.
The online shopping giant has now apologised ‘unreservedly’ to the customer, with a spokesperson saying the firm was ‘appalled’.
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The discovery was made when the woman was excitedly trying on a number of different outfits from her latest ASOS order in front of her mum – planning what to wear for her long-weekend hen do with 25 friends in the Lake District, the Manchester Evening News reports.
She was left screaming in shock, dropping it to the floor after making a horrible discovery.
She said: “I was holding the playsuit up against me, and it was quite short, so my mum said, ‘I hope that’s a top, not a dress.
“I said, ‘no, it’s a playsuit’, and lifted up the crotch to show her, and then both of us just gasped. I was screaming. And just let go of it in shock. It was disgusting.”
She added: “I’d just finished renovating my living room, I was traumatised. And it’s not just a smudge on the fabric, it’s like someone has bled all over it.
“So I don’t know what’s more shocking, the fact someone has tried it on, stained it, and sent it back, or the fact someone in ASOS has accepted that as a return.”
The woman then got in touch with the Manchester Evening News, and after they approached the online fashion retailer this week, she was given a full refund and a £50 voucher to compensate.
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When the Manchester Evening News approached ASOS, a spokesperson said they have ‘robust’ processes in place for returns and that they were ‘appalled’ to hear about the customer’s experience.
An ASOS spokesperson said: “We want all our customers to have a positive experience when shopping with us so were appalled to hear that this wasn’t the case for (this customer).
“We have robust processes in place to ensure that returned items are up to standard ahead of resale, however on this occasion, it is clear that that this item fell far short of the standard we would expect to deliver.
“We have apologised unreservedly to (the customer) and have raised this incident as a matter of urgency to the teams involved.”
Brand Frock and Frill, which sell their range on ASOS, has been approached for a comment.
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