Urgent warning to EE, Vodafone, O2, Three and GiffGaff customers over ‘Flubot’ text scam

Three have issued an urgent warning to customers of all network operators over a ‘Flubot’ text scam.

The fraudulent texts, which any phone user could receive, appear to be from a delivery company or tell the user they’ve received a voicemail.

Some messages claim to be from DHL but the scam has also used other company brands like Amazon, Asda, and Argos.

It urges Android users to download an app to track this fictious parcel or listen to the voicemail.

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A screen shot showing just one type of the fradulent messages sent out

Those who download the app will likely have malware downloaded onto their phone which could be used to capture online banking details.

People who have accidentally downloaded the app are being warned: “Please be aware that your contacts, text messages, and online banking details may have been accessed by fraudsters.”

Anyone who has received the text or even clicked the link but not downloaded the app is being told to just delete the text.

In a statement to customers, operator Three said: “This fraud attack has affected all network operators and, although we believe we have blocked the majority of messages thanks to our enhanced protections, a small number of our customers may have received them.

“We’re advising customers to be alert and careful about clicking on any links received via text message.”

How to protect your phone if you’ve downloaded the app

Three also issued advice on how to protect your phone if you’ve downloaded the app.

  1. Activate Google Play Protect which may be able to identify and uninstall the app. If you don’t have access to GPP you can use your devices own anti-virus tool.
  2. Activate Android’s ‘Safe Mode’. This temporarily blocks third-party apps which may let you unistall the malware app.
  3. Scorched earth – if the above two steps fail you can factory reset your phone. This will delete everything off it included personal photos, messages and contacts unless already backed up. You cannot backup after the malware app has been downloaded.

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