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Thousands of websites including Amazon, UPS, HSBC, BA, Airbnb and HBO hit in major global outage


A major server outage brought down thousands of websites across the UK, US and around the world, including HSBC, Barclays, American Express, Delta Airlines, Tesco Bank, alongside the PlayStation Network, Airbnb and Waitrose, as well as ITV and TSB.

British Airways was also down. A message on the BA website read: “Service Unavailable – DNS failure. The server is temporarily unable to service your request. Please try again later.”

Also down were Amazon, UPS, FedEx, HBO and several 911 emergency services across the U.S.

What appeared to be a server outage was fixed within about 25 mins as provider Akamai stated they have implemented “a fix for this issue.”

Internet users trying to reach some sites receive so-called DNS errors, meaning their requests could not reach the URLs requested.

@British_Airways Hi. Am trying to book flight and hotel on your website, but am getting a DNS failure. Can someone please help? Thanks,

— Bill Scott (@BillScott1008) July 22, 2021

Internet outage monitoring platform DownDetector is reporting thousands of problems from its users across dozens of hugely popular sites. The cause of the problem is not yet clear.

In the U.S., emergency number 911 can no longer be reached in some states, a temporary number has been set up

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Several internet services are down due to a major DNS site outage.

Some of these include Steam, PSN, Xbox Live, and more.

— ModernWarzone (@ModernWarzone) July 22, 2021

Emergency issue

Akamai, a content distribution network, or CDN, which helps data move around the internet, said on its website it’s investigating “an emerging issue with the Edge DNS service.”

The company said it expects to provide an update on its service disruption around 6pm London time.

Oracle, a cloud service provider, said moments ago it is “monitoring a global issue related to Akamai edge DNS that is impacting access to many internet resources, including Oracle cloud properties.”

Our Mobile Banking app is experiencing some technical issues at the moment. We are aware of the outage and are working to correct them as quickly as possible. Please stand by, we will post a message when the issue is fixed. pic.twitter.com/W4zsZObnVR

— Berkshire Bank (@BerkshireBank) July 22, 2021

A message on Airbnb’s site said: “This site can’t be reached.”

HSBC’s website displays a similar messgae.

There are reports a number of major airlines in the US are also down.

We are aware that some customers may be experiencing issues with our platforms. We are working urgently on resolving the issues. We apologize for the inconvenience and appreciate your being a customer.

— Fidelity Investments (@Fidelity) July 22, 2021

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Some of the sites currently down in the US